UPS Lets Harry Potter Fans Down

Jason Kottke didn’t get his copy of Harry Potter and the Deathly Hallows on July 21st as promised by Amazon, and he’s not the only one. UPS claimed that a delivery attempt was made and no one was there to receive the parcel. The funny thing is, he was home all day. Amazon, however, was good enough to refund him even though the problem lies with UPS.

Early last week when I left my apartment to check my mail (which is three feet from my apartment door), a UPS notice fluttered to the ground. I picked it up and a delivery attempt had been made to drop a package at my apartment not even an hour earlier. I was, at most, 10 feet from the door the whole day. Sitting here at my dining room table, doing some work online. Why would a UPS driver get out of his truck, walk to my door, and stick a note on it without even attempting to ring the bell or knocking? It took longer for this person to write up the slip and stick it to my door than it would have for them to knock. I don’t get it.

A few months ago, my mom sent me a UPS package full of jewelry which was heavily insured and was supposed to be delivered in a specific time frame. I was at home all day, and when I checked the tracking system online it was updated to say that there had been a delivery attempt and no one was here to sign for the package. Curiously there was not even a delivery notice left. The next day, the same thing happened. I called UPS and had them hold the package at their local office so I could go pick it up in person. I found this whole situation curious because UPS always left stickers at my door before, but when a package containing something known to be valuable, no one bothered to even come to the door.

I hate USPS, FedEx, and UPS all equally. They raise their prices while the quality and speed of their services is on a steady decline. In my eyes the only thing UPS has going for it is that my packages arrive in good condition. FedEx tends to kick the living hell out of packages, and you never know what your mail will look like when it comes via USPS. I don’t understand why we continue to let these package carriers walk all over us as consumers.

Tags: Amazon, Consumerist, Harry Potter, J.K. Rowling, UPS

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July 25, 2007 | Filed Under Consumerist 

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